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Prime专享价格报错
问题:产品Listing价格 $32.98,黑五促销价格$20.45(秋季促销价格报错,被压到这个价格的)。 近期做的Prime 价格折扣 是 $23.42, 但是在周一时突然报错。专享折扣失败,提示Suppressed.Discounted price must beat the Iowest price for the ASIN which is 20.45 in the past 30 days
解决过程:
周一至今,每天用表格刷价格,刷了六七次了。prime折扣还是价格报错,提示必须小于等于20.45
知无不言平台上,关于这个问题的其他人提问,我们也观看和研究了。
中英文case都开了。其中英文case回复,30天最低价格,包含所有秒杀/促销
CASE原文如下:
Hello from Amazon Selling Partner Support,
I'm writing with reference to your email that your ASIN: *********has pricing error on Prime Exclusive Discount and you have used template to fix price several times, but the issue didn’t solve. Hence, you would like us to investigate on this.
We have received the following update from our internal team:
The Prime exclusive discounted price must beat the lowest price for the ASIN in past 30 days. The lowest price in the last 30 days is the lowest order price for the ASIN in that period including all deal, promotional, and sale prices across all merchants.
In this case, we see that lowest price on last 30 days for listing is $20.45, hence it should be lower than that.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
诉求:
诉求1:这个问题是怎么引起的?竞品为啥一直不报错,我们这个ASIN专享价格屡次报错 ,价格一压再压(专享折扣从30压到现在的20.45)。 另外,这个Listing下附ASIN价格,一直都正常。 这种价格报错,是同行恶搞的吗? VC跟卖或者跟亚马逊前台举报价格?
诉求2:这个问题该怎么解决呢?
非常感谢您的帮忙
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